Terms of sale
Article 1 – Purpose
These Terms and Conditions of Sale govern all sales made on vaiora.fr between VAÏORA and any consumer making a purchase on the website.
Placing an order implies full acceptance of these Terms and Conditions of Sale.
Article 2 – Products
VAÏORA mainly sells bags and fashion accessories.
The essential characteristics of each product are presented on the relevant product page.
Photographs are intended to represent the products as accurately as possible. Slight colour variations may occur depending on the screen used.
Article 3 – Prices
The applicable prices are those displayed on the website at the time the order is placed.
Prices are stated in euros.
Shipping costs are not necessarily included in the product price displayed. The applicable shipping cost is communicated to the customer before final confirmation of the order.
VAÏORA reserves the right to modify its prices at any time, without affecting orders that have already been confirmed.
Article 4 – Orders
The customer selects the products they wish to purchase and reviews the contents of their order before confirming it.
The order becomes final once payment has been confirmed, subject in particular to product availability and order confirmation.
An order confirmation is sent to the email address provided by the customer.
The customer is responsible for ensuring that all information provided when placing the order is accurate.
Article 5 – Payment
Available payment methods are displayed during checkout and may include payment cards and other payment solutions offered on the website.
Payments are processed through the secure payment providers available on VAÏORA.
VAÏORA does not directly store the customer’s full payment card details.
Article 6 – Availability and Pre-orders
Products are offered subject to availability.
Certain products may be available for pre-order.
When a product is available for pre-order, this information, together with the estimated dispatch date or timeframe, is clearly stated on the product page before purchase.
By placing an order for a pre-order item, the customer acknowledges having been informed of this information.
If there is a significant change to the estimated timeframe, the customer will be informed as soon as reasonably possible.
Article 7 – Delivery
VAÏORA currently delivers to mainland France as well as several European countries: Belgium, Luxembourg, Germany, Spain, Portugal, Italy, the Netherlands and Austria.
Available delivery methods depend on the destination country.
Mainland France
Orders may be delivered:
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To a pickup point
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To your home address
Pickup point delivery is free on orders over €120.
Europe
For the European countries currently served, delivery is available to the customer’s home address with tracking.
Carriers may vary depending on the destination, weight and dimensions of the parcel in order to provide the most suitable delivery option.
The exact shipping cost is always displayed before payment.
Delivery Times
For products available in stock, orders are prepared and dispatched as quickly as possible.
The estimated delivery time depends on the destination country and the carrier used.
Delivery times are stated in business days and begin from the date the order is dispatched.
Pre-orders
Certain items may be available for pre-order.
In this case, the estimated dispatch date or timeframe is clearly stated on the product page before purchase.
If an order contains a pre-order item, the entire order will be dispatched once all items are available.
Order Tracking
Once an order has been dispatched and a tracking number is available, it will be sent to the customer by email so that they can track their parcel.
For any questions regarding delivery, please contact:
Article 8 – Right of Withdrawal
In accordance with the French Consumer Code, consumers have 14 days from the date they receive the goods to exercise their right of withdrawal, without having to provide a reason.
To exercise this right, the customer must inform VAÏORA of their decision through a clear and unambiguous statement or by using the withdrawal form available on the website.
Requests may be sent to:
Once the customer has notified VAÏORA of their withdrawal, they have a maximum of 14 days to return the product.
Direct return shipping costs are borne by the customer, except in particular where the return results from an error attributable to VAÏORA.
Return instructions and the applicable return address will be provided to the customer following their request.
Article 9 – Condition of Returned Products
The customer may handle the product only to the extent necessary to establish its nature, characteristics and proper functioning.
The customer may nevertheless be held responsible for any reduction in value resulting from handling beyond what is necessary for this purpose.
The product must be returned properly protected and together with all original components and accessories.
Article 10 – Refunds
Where the right of withdrawal has been validly exercised, VAÏORA will refund the amounts due in accordance with the provisions of the French Consumer Code.
The refund includes the original delivery costs up to the amount corresponding to the standard delivery method offered by VAÏORA. Where the customer voluntarily selected a more expensive delivery method, the additional cost does not have to be refunded.
Refunds are made using the same payment method used for the original order, unless the customer expressly agrees to another method.
VAÏORA may withhold the refund until the product has been returned or until the customer provides proof that it has been sent back, whichever occurs first.
Article 11 – Defective Products or Order Errors
If the customer receives a defective, damaged or incorrect product, they are invited to contact us promptly at:
Please include the order number and photographs showing the issue.
This procedure does not affect the customer’s statutory rights, including the legal guarantee of conformity, which protects consumers where a product does not conform to the contract.
Article 12 – Promotional Codes
VAÏORA may occasionally offer promotional codes.
Any specific terms and conditions relating to a promotional offer will be stated when the offer is communicated.
Unless otherwise specified, promotional codes cannot be combined.
Article 13 – Customer Service
For any questions regarding an order, please contact:
or use the contact form available on the website.
Article 14 – Consumer Mediation
In the event of a dispute, the customer is invited to contact VAÏORA first in order to seek an amicable solution.
Article 15 – Governing Law
These Terms and Conditions of Sale are governed by French law.
Any mandatory consumer rights granted under applicable legislation remain fully applicable.