Refund policy
At VAÏORA, you have 14 days from the date you receive your order to inform us that you wish to exercise your right of withdrawal.
To request a return, please contact us through the contact form available on our website or by email at:
Please include your name, order number, the product concerned and your return request.
We will then provide you with the necessary instructions and the return address.
Once you have exercised your right of withdrawal, you have 14 days to send the item(s) back.
Return Shipping Costs
Return shipping costs are the responsibility of the customer.
If the return is due to an error attributable to VAÏORA or to an issue with the product for which we are responsible, please contact us so that we can provide you with the appropriate return procedure.
Condition of the Product
The product must be properly protected when returned.
The customer is responsible for any reduction in the value of the product resulting from handling beyond what is necessary to establish its nature and characteristics.
Refunds
Once the returned item has been received and inspected, the refund will be processed in accordance with applicable legal requirements.
VAÏORA may withhold the refund until the product has been returned or until proof of shipment has been provided.
WITHDRAWAL FORM
To: VAÏORA – ZAYRA, 200 rue de la Croix Nivert, 75015 Paris, France – contact@vaiora.fr
I hereby notify you that I wish to withdraw from the contract for the sale of the following goods:
Product(s):
Order number:
Ordered on:
Received on:
Consumer’s name:
Consumer’s address:
Date:
Consumer’s signature (only if this form is submitted on paper):